Communication
Browsing posts in Communication
How to Answer Your Phone
How do you answer the telephone? Next time, try this little trick. When the phone rings, you can still look at the caller id so you know who is calling, but instead of greeting the person right away, just say hello as if it was anyone else calling. Once the caller has spoken and you ...
8 Points to a Great Voicemail Greeting
What does your voicemail greeting say about you? Most people have one of two automated greetings. One that reads their phone number or says the person’s name. Here are 8 important points when recording a voicemail message: Say your name: I don’t know how many times I’ve reached a voicemail and didn’t even know if ...
Are You Sending The Wrong Message?
When you are talking to someone, what messages are you unintentionally showing them? 80% of communication is non-verbal so it’s not what you are saying, but rather what you are doing. Everything from the way you smile to how you stand is considered non-verbal communication. Most people will cross their arms because it’s very comfortable ...
Learning to Accept a Compliment
How do you react when someone gives you a compliment? If you are like most people, you will shrug it off and engage in self-sabotage by insulting yourself. Here is an example of a conversation I recently overheard:
What to do When You Forget Someone’s Name
There are many times when someone comes up to me, and I can’t remember who they are for the life in me. A trick that I do is try to figure out who the person is by asking generic questions, and then narrowing it down till you figure out who it is. Say you meet someone ...